Privacy Policy

This Privacy Policy explains how Fastpay Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact support. We aim to handle information responsibly and transparently. By using the website, you acknowledge that your information may be handled as described below. This policy applies to players and visitors in Australia and should be read together with the applicable website terms and conditions.

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Information we may collect

The information collected depends on how you use Fastpay Casino and the services available to you. We only seek information that is reasonably necessary for operating an online casino service, meeting our obligations, maintaining security and providing assistance. Information may be collected directly from you, automatically when you use the website, or from service providers and verification sources where this is permitted.

Review contents

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also ask for information needed to confirm your identity, age and eligibility to use the service. This can include verification documents, information shown on those documents and records of checks carried out.

Payments and transactions

We may collect and maintain records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method used, information may include payment references, transaction identifiers and limited payment details. We do not intend to collect unnecessary payment information. Payment processing may involve specialist providers that handle information under their own privacy terms.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website and interaction history. We may also record information about errors, security events and how features are used. This information helps us operate, troubleshoot and improve the website.

Communications and support information

If you contact us, we may keep your messages, requests, account references and any information you choose to provide. We use this information to respond to enquiries, investigate problems, manage complaints and keep a reliable record of support activity.

Sensitive information

Please do not send sensitive personal information unless it is requested for a legitimate account, verification or support purpose. If documents are required, use the secure process made available on the website and provide only information that is relevant and current.

How and why we use information

Personal information is used for clear and legitimate business purposes connected with providing the service. The purposes may include the following:

Creating, administering and securing your account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and eligibility before or during use of the service.
Completing verification, anti-fraud, anti-money-laundering and safer gambling checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
Providing customer support, responding to requests and resolving disputes.
Sending service messages about your account, security, transactions, changes or important website information.
Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.
Understanding website use, testing features, improving performance and developing services.
Maintaining records, enforcing applicable terms and protecting our rights, users and systems.
Meeting legal, regulatory, court, reporting and other compliance obligations.

We may use automated tools to help identify unusual transactions, security risks, fraud indicators or activity that may require review. Where appropriate, a decision or alert may be reviewed by a person. You may contact support if you believe information used in a check is inaccurate or needs clarification.

Sharing information

We may share relevant information with carefully selected service providers that help operate the website. These providers may support payment processing, identity and document verification, fraud prevention, technology hosting, security, customer support, communications, analytics and professional services. They should receive only information reasonably required for their function and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal or official request, protect the safety and security of the service, investigate suspected wrongdoing, enforce applicable terms or protect the rights of Fastpay Casino, players or other people. If services or business operations change, information may be transferred as part of that change, subject to applicable privacy requirements.

Overseas handling and security

Some providers supporting the website may store or process information outside Australia. Where this occurs, reasonable steps are taken to use suitable providers and protect information in line with applicable privacy requirements. No online system can be guaranteed completely secure, but we use administrative, technical and organisational measures intended to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure.

Cookies, retention and account closure

Cookies and similar technologies

Fastpay Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support security, understand website usage and, where permitted, help deliver relevant communications. Some cookies are necessary for core features, while others help us analyse performance or improve the experience.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect login, navigation, account functions or other parts of the website. Your browser may also provide options to delete existing cookies and notify you before new cookies are placed.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. The appropriate period depends on the type of information, why it was collected, account and transaction history, security needs, dispute handling and applicable obligations.

Closing an account does not always result in immediate deletion of every record. Some account, identity, transaction, security or support records must be kept for a period required by law, and some information may need to be retained to prevent fraud, resolve disputes or demonstrate compliance. When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.

Your responsibilities

You should keep your account credentials confidential, use accurate information and tell us if your details change. Do not use another person’s identity or provide documents that do not belong to you. Contact support promptly if you suspect unauthorised account access or notice information that appears incorrect.

Your privacy rights and how to contact us

Depending on applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are subject to appropriate identity checks, legal exceptions and circumstances where information must be retained or cannot reasonably be provided.

Access: request details about the personal information we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Deletion: request deletion of personal information where it is no longer needed or where another recognised ground applies. Some records may need to be retained.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
Questions and complaints: ask how information is used or raise a concern about our handling of personal information.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, email support@fastpay-casino.wtf. Please describe your request clearly and include enough information for us to identify your account and understand what you need. We may ask for reasonable verification before responding so that personal information is not disclosed to the wrong person.

We will consider and respond to privacy requests within a reasonable timeframe, subject to the nature of the request, any required verification and applicable legal restrictions. If we cannot take the requested action, we will generally explain the reason, unless the law prevents us from doing so.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page. We encourage you to review it periodically. Where a change is significant, additional notice may be provided through the website or an account communication.