Responsible Gaming

Fastpay Casino is committed to supporting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. This page provides practical information to help you stay in control, understand the risks and seek support if gambling is becoming difficult to manage.

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Gamble for entertainment

Online gambling involves risk. Games are based on chance and outcomes cannot be predicted or guaranteed. There is no strategy that can ensure a win, and previous results do not affect future results. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

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Set a personal budget before you begin and treat that amount as the cost of entertainment. Do not use money set aside for rent, bills, food, education, savings or other important needs. Avoid borrowing money, using credit to gamble or selling possessions to fund gambling. Never chase losses by continuing to play in an attempt to recover money that has already been lost.

Decide how much time and money you will spend before starting.
Keep gambling separate from household and essential expenses.
Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
Do not view gambling as an investment, source of income or solution to financial problems.
Accept that losses are part of gambling and cannot be recovered by playing more.
Keep your account details private and do not allow another person to gamble through your account.

It can also help to keep a record of deposits, withdrawals, wins, losses and the amount of time spent gambling. Reviewing this information may give you a clearer picture of your habits than relying on memory alone. If gambling stops feeling enjoyable or begins to affect other parts of your life, take a break and consider using available support options.

Signs that gambling may be causing harm

Gambling harm can affect anyone, and it may develop gradually. You do not need to wait for a crisis before asking for help. Consider your gambling carefully if you regularly think about gambling, feel unable to stop or spend more time or money than you planned.

You frequently increase your bets or deposits to obtain the same excitement.
You return to gambling to win back money you have lost.
You feel restless, irritated or anxious when you try to cut down.
You hide, minimise or misrepresent your gambling to family, friends or colleagues.
Gambling affects your work, studies, sleep, relationships or everyday responsibilities.
You borrow money, miss payments or sell items because of gambling.
You feel guilt, shame, stress or low mood after gambling.
You have tried to stop or reduce your gambling but have not been able to do so.
You use gambling to escape personal problems or difficult emotions.

These signs do not provide a diagnosis, but they may indicate that additional support would be useful. Speaking with someone you trust can be a practical first step. You can also seek confidential advice from an appropriate Australian gambling support service, a qualified health professional or a financial counsellor.

If gambling is connected with thoughts of self-harm, suicide or immediate danger, stop gambling and seek urgent assistance through local emergency services or a crisis support service in Australia. Your safety is more important than any account, balance or gambling activity.

Tools to help you stay in control

Fastpay Casino may make responsible gambling features available through your account or customer support channels. Depending on the feature, these controls may help you manage deposits, spending, playing time or access to your account. Available options and how they operate may vary, so review the information shown in your account and the applicable terms before selecting a control.

Deposit and spending limits

Where available, a deposit limit can restrict the amount you deposit during a selected period. Choose a limit that reflects your personal budget, not an amount you hope to win. A limit is most effective when set before gambling begins. You should not attempt to avoid a limit by opening additional accounts or using another person’s account.

Time reminders and breaks

Time reminders can help you notice how long you have been playing. Take regular breaks, leave the gambling environment and return only if gambling still fits within your planned budget and schedule. If you feel that a short break is not enough, consider a longer account restriction or self-exclusion.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a specified period or indefinitely. During self-exclusion, access to gambling services may be restricted in accordance with the relevant process and applicable requirements. Read the conditions carefully, including how the exclusion begins, how long it applies and what happens to any account balance or pending transactions.

If you request a self-exclusion or account closure because gambling is causing concern, do not create another account or ask someone else to place bets for you. Tell a trusted person about your decision and consider obtaining independent support. Account controls are useful tools, but they work best alongside a personal plan and appropriate help.

Protecting young people and vulnerable people

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Young people must not use a Fastpay Casino account or access gambling services through another person’s account. Parents, guardians and carers should take reasonable steps to prevent children from accessing gambling websites, devices or payment methods.

Keep passwords, payment information and account access secure.
Log out after using a shared device.
Use device-level parental controls and website restrictions where appropriate.
Do not save payment details on a device that children or other people can use.
Contact Fastpay Casino through the available support channel if you believe an account has been used improperly.

If you are concerned about another person’s gambling, approach them calmly and focus on what you have observed rather than making accusations. Encourage them to use account controls and seek independent support. You should not lend money for gambling, cover gambling debts or take responsibility for managing another adult’s account without appropriate advice.

Getting help and making a responsible choice

You can contact Fastpay Casino through the support options made available on the website to ask about responsible gambling features, account restrictions or account closure. Support can explain the relevant process, but it cannot provide financial, medical or psychological advice. For help with gambling harm, consider contacting an Australian gambling support service, a general practitioner, psychologist, counsellor or financial counsellor.

Before gambling, ask yourself whether you can afford the planned amount, whether you can stop at the time you have chosen and whether gambling is affecting your mood, relationships or responsibilities. If the answer to any of these questions causes concern, do not deposit or continue playing. Take a break, use an available restriction and seek support.

Responsible gambling is an ongoing personal decision. Fastpay Casino encourages you to understand the risks, set boundaries and act early if gambling becomes difficult to control. Gambling should remain optional, affordable and enjoyable. If it is no longer any of these things, stopping is the safest choice.